Telegent utilizes monitoring software to see that your internet connection is up and running 24 hours a day, seven days a week, 365 days a year. If a connection is dropped Telegent can immediately tell if it is an issue within the customers computer network such as a specific computer or device, or if the issue is a carrier problem and then automatically open tickets to quickly resolve the problem to keep your business up and operating.
Telegent has partnered with several different IT companies to be able to clear the often muddied line between internet and IT Support. All too often the IT company points the finger at the ISP and vice-versa. Meanwhile you are stuck in the middle and at a standstill. With Telegent and their IT partners we have over 40 years combined in the telephone/internet and IT arena.